Rep. Pat Ryan is calling on the CEO of Central Hudson to step down.
Ryan, who represents the 18th District, made the request on the House floor Wednesday morning.

The freshman congressman says he's received more than 11,000 formal complaints since launching an investigation into the utility company's billing practices almost a year ago.

"A New York state Department of Public Service report revealed that Central Hudson's billing system was riddled with hundreds of programming errors.

This led to nearly 5,000 customers not receiving their bills, 8,000 customers being overcharged, and more than 30,000 customers whose autopay was billed incorrectly, costing them over $16 million," says Ryan. 

A Central Hudson spokesman says the company is working to ensure customers' billing issues are being fixed. They said they are hopeful they can meet with the congressman and any other elected officials to describe what they're doing to improve the billing system.