Woman says she was turned away from medical center despite meeting requirements for testing

A patient says she was turned away from Orange Regional Medical Center multiple times, despite being told by the Department of Health that she met requirements for coronavirus testing.

News 12 Staff

Mar 16, 2020, 10:01 PM

Updated 1,534 days ago

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A patient says she was turned away from Orange Regional Medical Center multiple times, despite being told by the Department of Health that she met requirements for coronavirus testing.
Candace Scott says on March 1, she had a fever of 101 degrees, a dry hard cough and achy muscles.
Twelve days earlier, Scott had returned home with her family to Pine Bush from two major airports - LAX in Los Angeles and John F. Kennedy International Airport.
News 12 talked to Scott on Monday by video messenger about her medical ordeal, which she says began late February with negative tests for the flu and other viruses.
By the first week of March, with confirmed cases of coronavirus in New York, the mother of three was suffering from respiratory symptoms and went to Orange Regional Medical Center in Wallkill to get tested for COVID-19.

"The doctor came out and he asked me, ‘Have you been out of the country?’ No. ‘Have you been around anyone positive? OK. Then you're not being tested for COVID,’” she says.

Scott says the Orange County Health Department told her she met criteria for testing and to go back to ORMC.
Prescription in hand and waiting in their outdoor triage tent, Scott says she was turned away for a second time.

"I go back up and the lady at the ER said ‘I thought I told you to go away.’ I just stood there stunned. The Department of Health told me I can get tested here,” she says.

Scott was eventually able to get tested at a different medical facility after posting about the ordeal and her concerns on Facebook.
She's now waiting for the results and is voluntarily staying home, sharing her story with News 12 in the hope it may streamline the process, so that patients can get the care they need.

"It’s community spread. It's in our area. We need to stop it,” says Scott.A representative for Orange Regional Medical Center says it follows state and county guidelines.
Calls to the county Health Department for comment have not been returned.
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