A heartbreaking video that has gone viral is shining a light on the reality of homelessness during the COVID-19 crisis.

Officials say people who are homeless do not have the option to socially distance themselves because they have nowhere to go.

The video was taken Monday by two men who say they had no idea their actions would get so much attention. They tried to wake the man and ask him not to sleep outside of their home on Dubois Street in Newburgh by dumping water on him.

The men, who did not want to show their faces on camera, took the video down because of the backlash.

They say they were frustrated after finding the man asleep for three days outside of their home.

Newburgh has roughly 500 homeless people, with not nearly enough beds, and despite its best efforts, the city needs help.

Officials and volunteers are doubling down, providing shelters with PPE, extending hours and providing food.

While the video shows a heart wrenching snapshot of the crisis, officials say the response shows so much more.

News 12 is told since the video was posted, the man has received an outpouring of support, including dry clothes and a place to stay.