The National Do Not Call Registry was set up to prevent unwanted calls, but New York residents say it is not working.

The Office of the New York State Comptroller reports that complaints made to the Do Not Call Registry have more than doubled since 2014, and many are going unresolved.

According to the comptroller, there have been vacancies in key positions since 2016. They include the director of investigations the program attorney.

From 2014-2017, almost half of the open cases went unsettled. There was also an inability for the unit to keep accurate and complete data.

Westchester leaders say they recognize that the state is not doing enough to protect its residents. Jim Maisano, the director of the Westchester County Consumer Protection Department, reminds New York residents to never give out private confidential information over the phone.