A group of Rockland County residents joined their mayor Saturday in denouncing the job performance of the town?s new postmaster.

Hillburn Mayor Brian Miele, accompanied by dozens of people, stood in front of the Hillburn post office and demanded adequate mail service after months of missing important mail.

The small community doesn't have door-to-door mail delivery, relying instead on a post office box. Local residents say, however, that ever since the new postmaster started working in the village, pension checks, bank and credit card statements and even medications have gone missing.

"I haven't received bank statements from Suffern Providence Bank, my sister hasn't, there [are] three in the family, and our statements have not come,? Sam Palmer says.

Post Office Operations Manager Richard Ferrari says the problem was that mail was addressed to people's homes, rather than their post office boxes. Since the new postmaster was not familiar with the town?s arrangement, some mail didn't reach its destination.

The previous postmaster knew everyone's street address, but with an automated mail processing system in place, Ferrari says post office staff cannot know every customer.

In order to improve mail delivery in the village, Ferrari says from now on, all mail will include a post office box number, and the mayor says he will personally monitor the progress.