Lawmakers urge TD Bank to reimburse customer scammed out of life savings

Scammers convinced Jeffrey Sherer to grant them access to his computer and bank account to cancel a malware subscription back in April.

News 12 Staff

Oct 7, 2021, 12:27 AM

Updated 918 days ago

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Assemblyman Ken Zebrowski and Sen. Elijah Reichlin-Melnick are urging TD Bank to reimburse a customer scammed out of his life savings of $35,000.
Scammers convinced Jeffrey Sherer to grant them access to his computer and bank account to cancel a malware subscription back in April.
That's when scammers created fake bank documents claiming they accidentally deposited $35,000 into his account which he needed to send back.
Sherer then went to a TD Bank in Nanuet to wire the money - and he blames the bank for letting him.
"Either A, their training practices aren't sufficient, or the teller didn't do what they were trained to do. In either scenario, TD Bank is at fault," says Zebrowski.
"If they don't do that, I will strongly consider moving my campaign account out of their bank because I have lost confidence in their ability to protect their customers," said Reichlin-Melnick.
TD Bank tells News 12 it followed bank procedures to prevent fraud.
In a statement, the financial institution says, "Although Mr. Sherer's loss is unfortunate, his allegations against TD are not supported by the facts and TD is not responsible for his loss.TD Bank takes fraud very seriously and our priority is to help customers protect their personal, financial and account information. In this matter, TD followed bank procedures that included actions to attempt to prevent fraud. TD provides security tips and information to our customers through our Website and other communications to help protect our customers' information and their accounts. For more information, visit https://www.td.com/us/en/personal-banking/security-center/. Due to privacy concerns, we will have no further comment on this matter."


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