More than 16 million Americans have lost their jobs since last month, and filing for unemployment benefits in New York has not been easy.

Gov. Andrew Cuomo says the state Department of Labor was inundated calls and their system crashed.
However, the Department of Labor's website has been updated and is live as of this morning.

The governor has also said that over 1,000 workers will be helping process the applications.

The governor's office says if there are any issues with your online application - they will call YOU back within 72 hours.  "They're going to be reaching out directly to the people so they don't have to go through this infuriating process of calling and getting busy signals and thereby collapsing the system," says Secretary to Governor Melissa DeRose.

Cuomo says benefits will be retroactive from the moment you became unemployed.

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