Yonkers business owner: Bank won't reimburse out-of-pocket $40K spent on resolving fraud issue
A Yonkers physical therapist says he was the victim of bank fraud, and the bank won't reimburse him for the money he spent out-of-pocket trying to resolve the issue.
Ivan Hernandez says a scammer went into a Bank of America on Long Island, posed as him and electronically stole more than $113,000 from his account.
He says Bank of America never alerted him of any suspicious activity, and then erroneously denied his claim to get his money back.
Hernandez says he hired a lawyer and forensic analyst to help.
He eventually got his money back, but the professional help cost him $40,000 out of pocket.
Hernandez says Bank of America refuses to reimburse him for those fees.
“They were aware that the person that used the digital device was a fraudster. They never communicated that to me. Should they have communicated that to me, I would’ve never hired a lawyer and a forensic analyst,” he says.
A spokesperson for Bank of America said they cannot comment on individual accounts for privacy reasons, but they have been working with Hernandez personally.