Postal Service faces extra scrutiny

Posted: Updated:

Rep. Nita Lowey (D) met with local leaders at the USPS White Plains distribution center Thursday demanding a solution to the systemic issues plaguing post office branches in Westchester and Rockland counties.

Lowey says she proposed measures to get to the bottom of the crisis that has included lost checks, missing bills and undelivered medications.

Officials tell News 12 the problem stems from inexperienced part-time carriers that sometimes don't show up to deliver the mail.

"It's outrageous they can't get their act together at the Postal Service and improve their hiring, their training, it's all part of the process," Rep. Lowey said.

News 12 has been following the apparent mail crisis for months after receiving dozens of complaints from viewers about lost mail and unusual delivery patterns.

Els van den Bosch, a Port Chester resident from the Netherlands, joins a growing number of people who are falling victim to the crisis.

She tells News 12 that she needed to replace her family's green cards before they expired. After paying the processing fees, everyone except Els received their green cards. She says that her card was lost in the mail and that she had to pay an additional $450 renewal fee to get it.

"I tried to apply again not paying the fee because to my mind I had not received it so I had already paid for it," she said.

Rep. Lowey says she's been in frequent contact with the USPS, to put pressure on the Postal Service to address the ongoing failures.

"We are fully addressing any and all concerns brought to our attention. Our ongoing community outreach efforts continue to deliver positive results for our customers and community leaders across the Westchester district," a USPS spokesperson said in a statement to News 12.

Rep. Lowey plans to meet with USPS leaders in the coming weeks to address the problem and determine a solution.

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