Survey: Metro-North rider satisfaction drops 20 percent

A recently released Metro-North survey says rider satisfaction has dropped more than 20 percent from last year.



Riders who took the survey complained about lateness of trains and lack of reliability.



The results of the survey are a significant blow to the already reeling train service. One of its trains derailed last December in the Bronx, killing four people and injuring dozens more.



In response to the survey, Metro-North says that much progress has been made, but much needs to be done.



"We must and we will regain the trust of our customers," it says.



The survey was taken this summer by 5,500 people. The results will be discussed at a Metro-North committee meeting Monday morning in Manhattan.


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