Neighbors say it took more than seven hours for a Randall Avenue apartment building to get cleaned up after being flooded Saturday.

Tenants say they tried calling the emergency service line through the New York City Housing Authority starting at around 10 a.m., but were left with more questions than answers. As the hours passed, things got worse.

When neighbors started to consider that no one might be coming, they banded together to try and clean it up themselves. They say, however, that the water reached extreme levels that affected apartments on multiple floors.

It wasn't until News 12 called at 5 p.m. that NYCHA finally sent a crew over to fix the problem.

NYCHA released a statement, saying, "A kitchen stack stoppage was the cause of the flood conditions in neighboring apartments. The water supply for the kitchen has been shut down so that the stoppage can be worked on. Water is also being cleared from several apartments by NYCHA staff."